11203: Game Protection: Advantage Players

Verbatim from http://www.globalgamingexpo.com

Title: 11203: Game Protection: Advantage Players
Date: Tuesday, October 5, 2004
Start Time: 10:25am
End Time: 11:15am
Description: This panel discussion will focus on the techniques and processes and that have been successful in evaluating and effectively dealing with advantage players. How to decide who is a threat will impact future legal decisions, “counter measures”. The panel will discuss concepts and resources that are in use today with emphasis on properly managing advantage play as well as the importance of good communication between the casino floor and surveillance.
Speaker(s): Douglas Florence, CPP - Casino Segment Manager - VERINT-Loronix Video Solutions
Ted Whiting
Tony Cabbot
Max Rubin

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My thoughts: this is one of the most interesting symposium offered at G2E. A "must" for people interested in casino security and profitability, especially because it's not dealing with criminal but overskilled players.

To avoid pr strike-backs ("Casino X is banning winners, it just wants losers at its tables"), we should consider the importance of good communication between the casino floor and the players as well.